Jobsoid Inc. is seeking a Sr Support Desk Lead in Reston, VA, with 3 days remote. You will manage front-line support for EDGAR 2.0 users and stakeholders, leading analysts, overseeing ticket handling and escalation, and maintaining knowledge resources.
You will coordinate with operations, DevSecOps, engineering, training, and client stakeholders to ensure timely, accurate support and post-release stabilization. A background in IT operations and strong customer service is essential.
#J-18808-LjbffrSenior AI-Driven Support Desk Lead (Remote, 3 Days) in reston at Unknown Company
This position is listed as full time and able to be worked remotely.