Senior AI CX Engineer — Remote Cloud & Contact Center

Caylent is seeking a Senior CXE Engineer to lead AI-driven contact center transformations. You will code in AWS and the Claude/Bedrock ecosystem, build Lambda functions, CDK stacks, and React-based tooling, and work with enterprise clients at scale.

You will design flows, implement multi-agent orchestration, manage performance, and mentor junior engineers while ensuring security, reliability, and cost effectiveness across production systems.