Senior Administrator - Desk Side Services, AMT Asset Management Software

Senior Administrator - Desk Side ServicesTechnically skilled Hands-on Feet Support Engineer to provide on-site End User Computing (EUC) support.Job Responsibilities:Provide on-site support for desktops, laptops, printers, scanners, and other peripherals.Troubleshoot and resolve hardware, software, and network connectivity issues.Install, configure, and maintain Windows/Mac OS-based systems.Assist with software deployment, updates, and patch management.Handle incident, request, and change tickets using ITSM tools (e.g., ServiceNow).Perform routine checks and preventive maintenance on EUC devices.Support video conferencing systems, projectors, and collaboration tools (Zoom, Teams, etc.).Maintain asset inventory and update records regularly.Coordinate with remote support teams for escalated issues.Assist in onboarding/offboarding tasks such as laptop issuance, user setup, and account configuration.Adhere to SLA timelines and provide quality customer support.Skill Requirements:Strong knowledge of Windows 10/11 and Microsoft Office 365 Suite.Familiarity with Active Directory, basic networking, and remote tools.Hands-on experience with desktop imaging and cloning tools.Good understanding of antivirus and security software.Experience supporting mobile devices (Android/iOS).Basic understanding of ITIL processes.Compensation and Benefits:A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.