SENIOR ADMINISTRATIVE ASSISTANT

Senior Administrative AssistantJob Number: Under general supervision, performs administrative and office management support functions of a complex nature for a City manager, OR supervises staff performing office, clerical and/or administrative functions, and performs related duties as required.Essential duties include:Assists Payment Services Representative staff with in person sales of City stickers, residential daily parking passes, and dog licenses.Deescalates challenging interactions with customers and maintains orderly operations within the office.Researches, compiles, and analyzes data to prepare programmatic and administrative reports.Relays and interprets management directives to staff.Participates in the conduct of studies and special projects and prepares reports on findings.Studies office operational processes, prepares reports on findings, and recommends procedural changes to improve efficiencies.Creates and maintains databases and spreadsheets using various software packages.Schedules events, meetings and coordinates office support services.Acts as a specialist in the review and processing of documents for applications, licenses and permits for departmental programs or coordinates the activities of office staff performing these functions.Recommends approval or denial of applications, licenses, permits for departmental programs based on interpretation of program requirements, rules and regulations.Explains laws, rules and procedures for complying with or obtaining departmental programs or services.Audits work and program records to ensure compliance with required protocols.Edits and proofreads documents and reports.Drafts correspondence for supervisor's signature.Orders and maintains materials and supplies and resolves problems with vendors.Responds to inquiries or complaints from the general public and explains departmental policies.Oversees the maintenance, filing, scanning and storage of electronic and manual records.Prepares various work reports regarding office expenditures, work operations, and staff activities.Interprets personnel policies and procedures to staff.Attends meetings in the absence of the supervisor.Participates on task force committees to evaluate existing processes and recommend methods to improve systems.Additional duties may be required for this position.Location: 121 N. LaSalle St, Room 107, Chicago, IL 60602Days: Monday through FridayHours: 9:15 AM to 5:15 PMThis position is in the Career ServiceQualifications: Three (3) years of administrative, office assistant or secretarial experience, OR a diploma or a certificate of completion from a vocational or business education program in office administration, plus two (2) years of administrative, office assistant or secretarial experience, OR graduation from an accredited college with an associate degree, plus one (1) year of administrative, office assistant or secretarial experience.Desired Skills: Strong customer service (face-to-face interaction), Strong leadership and team management, Performance monitoring and coaching knowledge, Organizational management, Problem-solving and conflict resolution, Cashiering, payment processing, and reconciling experienceSelection Requirements: This position requires applicants to successfully complete an interview which will include a universal assessment and a written exercise and/or skills assessment.