Senior Account Supervisor

Senior Account SupervisorJ/PR is a global communications firm specializing in public relations, content creation, and social media. We work with some of the best hotels, resorts, and lifestyle brands in the world, including Relais & Chateaux, Vail Resorts Hospitality, and Hilton Luxury Brands, to name a few. Being a part of this international powerhouse agency will connect you to a roster of distinguished hotels, resorts, restaurants, real estate projects, and destinations across the globe, elevating your career (and your frequent flier status). We tell compelling original stories to connect brands to their target audiences.

We're passionate, professional, and purpose-driven. We're dedicated to our work, the agency, our clients, and each other.At J/PR, we're incredibly intentional about our company culture, and we wholeheartedly believe in a work-life blend, where you'll be empowered to continue learning and growing through travel, mentorship, training, and retreats, along with a connected company culture.You bring a time-tested roster of media relationships and proven experience pitching successful storylines for luxury travel/hospitality brands. You have a pulse on what's trending in the industry, know what questions to ask your clients to find compelling, timely storylines, and aim for coverage that drives qualified leads to the clients you represent. You have a strong understanding of the luxury travel and lifestyle industries and thrive on brokering partnerships for your clients that bring awareness to the target audiences that matter most.In addition to your established client and media relationships, you are a humble leader: no task is too small to roll up your sleeves and dive in when your team members need support.

You have supported at least one direct report's professional growth through proactive mentorship and authentic relationship building - you have cheered on their successes, advocated for stretch assignments when they're ready, and had candid conversations needed to foster continual growth and trust. You're motivated, passionate, and working diligently to be a go-to industry expert for media, clients, and your agency team. If this sounds like you, then please read on.As the Senior Account Supervisor, you are taking a bigger role in strategy and thought leadership, getting those impressive powerhouse placements, mentoring and guiding your teams, managing direct reports (helping them set goals to continue growing and developing), and conducting annual reviews. You're implementing agency practices, crafting and delivering workshops, and leading culture initiatives.

By this point, you have account oversight, ensuring all initiatives are moving forward and client service delivery is exceptional, and starting to manage account profitability and growth on smaller accounts. You're growing your accounts, so in this role, it's less about attending FAMs and more about mentoring your teams so that they can successfully fill and staff them. Targeted and impactful media relations are a large part of this role, including a focus on securing larger hits in A-list titles.Duties and ResponsibilitiesAccount + Client ManagementTake a larger role in planning and strategy, asking for leadership help when needed in creating a direct impact on client-directed financial goals/initiativesImplement strategy and evaluate the performance of KPIsDeftly navigate Harvest to see how your team is spending their time and can often make quick changes with help from the Leadership team to ensure everyone (teams and clients) remains happyOversee collective account workflowAct as a trusted and valuable partner to clientsLiaise directly with clients while also encouraging the Publicist or Senior Publicist on your account to have visibility too (with the occasional behind-the-scenes guidance)Media RelationsNurture your network of editor, writer, and freelance connections for agency clients, as well as create new relationships, through ongoing introductions, targeted pitches, and minimum of 2 (two) media meetings (phone, virtual, or in-person) each month. Continue to be a trusted source of media knowledge for your teamsDemonstrate deeper media relations expertise by delivering more impactful hitsMentor your teammates to grow their media relations skill-set through behind-the-scenes coaching or bringing them with you for meetings with key journalistsFocus on brand-building media relations meetings (pitching, organizing media visits, in-person meetings, reviewing and approving media lists) while occasionally dividing big lists with your team when neededNew BusinessHelp with new business ideation and/or closing deals because of your niche expertise and strong leadership presenceTeam LeadershipManage direct report(s), providing leadership, guidance, feedback, and coaching to direct report(s) and account teams both in person and remotelyTransition from being a manager into being a leader - a subtle shift requiring more trust in your teams as you become less involved in the day-to-dayControl the flow and quality of your team's account work, as you are often directly responsible for client retention/growthProvide support and guidance for account team membersManage your direct reports, helping them set goals to continue growing and developing, coaching and offering feedback, and conducting check-ins and annual reviewsYou've found a niche for yourself and are expanding into being the agency's go-toImplement agency practicesIdentify skill gaps and craft/deliver workshops or learning opportunities to address those gapsFind opportunities to join related groups / attend relevant conferences to help you growUnderstand and be able to discuss social media, our capabilities, and how social media weaves into your accounts/campaignsResponsible for developing two educational workshops each yearAttend conferences, workshops, and events on behalf of the agencyOtherAnd other tasks, projects, or duties as requiredExperienceCollege Degree or comparable experience requiredAt least 7 years of agency public relations experience in the hospitality, culinary, travel, tourism, restaurant, and/or consumer lifestyle arenasMust have stellar client and media referencesMust have strong and proven relationships with local, regional, and national media contactsMust have strong, effective, and proven management skillsRequirementsAbility to travel for client needs - must have a valid passport for international travelAdvanced proficiency in Microsoft Excel, Word, PowerPoint & Adobe SuiteExcellent verbal and written communication skillsExcellent interpersonal skillsExcellent organizational skillsMust be able to identify and resolve problems promptlyHigh-energy, positive self-starter who is willing to go above and beyond to make a difference in a dynamic organizationCreative problem solver and decision-maker with a proven track record of delivering resultsProven ability to handle time-sensitive projects and prioritize multiple objectives simultaneously, to work independently, and to drive projects to completion with minimum guidance and acute attention to detailAbility to think strategically but act tacticallyBenefitsCompetitive base salary: $88,000 - $92,000, commensurate with experienceCommission opportunitiesYear-end discretionary bonusMonthly Cell Phone StipendCompany contributions to medical, dental, and vision insurance premiums401K with employer matchAccrued PTOBirthday PTOFlexible Release FridaysHotel trade with our world-class clients (complimentary stays across our entire portfolio)Hybrid office schedule (2-3 days in office)Corporate ClassPass discountsPet insurance discountsMilestone gifts at 1, 5, and 10 yearsAnnual holiday and summer parties, plus regular socialsOngoing training and development opportunitiesApplicants for employment must possess work authorization for the country in which they are applying, which does not require sponsorship by the employer for a visa.EQUAL EMPLOYMENT OPPORTUNITY J Public Relations (J/PR) and 20Two Studio (Studio) strongly support equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship,