Senior Account Manager

Amazing culture. Camaraderie. Family-oriented. Valued partner. Just a glimpse into life at Creedence. We are a successful, rapidly growing company committed to integrity and excellence. If this is what you are about, and you want to join the top talent in the production chemical industry,

Job Summary

Oversees assigned customer accounts and ensures work is performed to customer specifications.

Essential Duties –

80% in office, 20% in field (depending on customer account)

• Develop and maintain solid, long-term relationships with customer accounts
• Provide strong account leadership through a consultative sales approach with accounts
• Primary point of contact for all matters specific to assigned customers
• Understand key business drivers of customer accounts in order to provide effective solutions
• Develop a customer retention program
• Resolve issues on assigned job sites and with customers
• Travel to field locations to conduct sales meeting and resolve issues
• Achieve and sustain revenue and customer targets
• Forecast future work and resources
• Routinely report chemical usage and KPI data to customer
• Ensure job tickets are generated & received
• Generate and submit bids to customers as requested
• Assist technical team with RFPs
• Aid other Account support teams in achieving all required tasks of customers
• Work with technical team to determine optimal monitoring program
• Organize and schedule field work for Service Technicians and Account Coordinators
• Collect samples from wellsite and facilities, as needed
• Work well independently and as a team
• Provides excellent customer service

Qualifications

Education/Experience: Bachelor's Degree preferred with minimum 5 years of oil and gas production chemical experience. Proven record of customer service and account management success. Experience with oil and gas surface and downhole equipment required. Requires fundamental understanding of production chemical technical challenges.

Certifications/Licenses

None

Driving Requirements

Valid driver’s license – travel required

Physical Requirements

Lift, push, pull, and carry up to 55 pounds chest high. Must be able to reach, push, pull, and grasp with arms and hands. Will require standing, crouching and/or kneeling, sitting, walking, driving, climbing, and transitioning in/out of vehicles. Must be able to talk, hear, and see.

Required to have the visual acuity to safely and legally operate motor vehicles.

Work Environment

Some exposure to environmental conditions such as extreme weather, precipitation, and wind. Potential, but unlikely, exposure to harmful chemicals, dust, odors, fumes, oil, and gases. Noise level is typically moderate, occasionally loud.

Financial Skills

Understand the financial implications of business decisions, monitor market competition, target potential customers for business development.

Communication Skills

Effective verbal and written communication skills as well as providing excellent customer service. Must be able to effectively present company capabilities, achievements, and technical expertise to customers.

Language Skills

Ability to read, interpret, and understand documents such as safety rules, operating instructions, and procedure manual. English language fluency in reading, writing, and speaking. Bi-lingual beneficial.

Computer Skills

Efficiently navigate web browsers, mobile applications, Microsoft Office 365 Suite (Excel, Teams, Word, SharePoint, One Note, etc.) and reporting platforms. Proficiency in designing spreadsheets, creating advanced formulas, charts, and tables required. Must be able to design professional presentations.

Work Ethic

Be trustworthy, dependable, respectful, and truthful with a commitment to safety and excellent customer service. Follow company policies and procedures and take responsibility for your own actions.

Equal Opportunity Employer

Must pass a pre-employment background check and drug screen