Senior Account Manager - Labor

Job TitleJob DescriptionThis job works with independent discretion and is responsible for long- and short-term strategies to deliver the most value from assigned accounts. Ensures revenue goals are achieved. In a forward-thinking and consultative manner, assumes overall responsibility for managing accounts that are high-profile and high value to the organization. Strategically manages the renewal and upsell opportunity through its lifecycle with an eye on balancing the needs of the customer with that of the organization. Remains focused on the strategic management of the account portfolio, while at the same time managing day-to-day service requirements. Leans on their interpersonal skills to develop partnerships, including at senior levels, with customers and brokers that result in better outcomes for all stakeholders.Please note: Candidates must currently reside in or be willing to relocate to the Bay Area or surrounding region, as this role requires a local presence to support client-facing responsibilities.ResponsibilitiesMaintains and grows revenue base through upsells, account retention and specifically improving financial gains at renewalStrategically and proactively manages portfolio of high-value and complex accounts to drive the right solutions, balancing the needs of the client and with that of the businessDesigns sophisticated renewal strategies and rate recommendations based on financial analysis with an eye on crafting solutions that are win-win-winManages pipeline with a 3–5-year outlook and drive opportunities for revenue growthApplies analytical skills and independently lead deal tactics, based on comprehensive market knowledge, in collaboration with cross-functional peersCreates effective presentations and conduct impactful business reviews that ensure existing customers understand the value our productsActs as the primary point of contact, liaise between the customer and internal teams to ensure exceptional customer experienceThrough effective collaboration, coordinates the account service and successfully develop high-quality partnerships with external stakeholders, especially at senior levelsResolves customer concerns timely and brings creative solutions to bear, including identifying opportunities to expand/enhance services/processes to benefit all stakeholdersServes as a mentor and/or peer coach including leading cross-functional teams on select workstreamsQualifications4+ years with Bachelor's degreeExperience working with labor unions and trust funds; Knowledgeable on the unique nature of labor clients and is adept at establishing relationships with organized labor.

Proficient with ascertaining union needs and keeping membership satisfied.Sophisticated business math and complex analytical skills with the ability to position financial outcomes that contribute to revenue goals across assigned portfolioExcellent consultative selling and negotiation skills with the ability to influence decision makers associated with high-value, complex customersStrong time management skills and experience with simultaneously managing overlapping projects under tight deadlinesAbility to meet specific deliverables within an environment of tight deadlines and considerable pressureCapable of frequently working independently, demonstrated resourcefulness and requiring little guidanceOutstanding communication skills, both written and verbal with special emphasis in formal business presentationsAbility to effectively communicate with others, of all levels in the organization, in a collaborative environmentAdvanced problem-solving skills with ability to work cross-functionally to resolve complex issues and generate resultsOutstanding attention to detail and strong organizational skills50% travel including overnight, use of personal car and ability to sustain expensesProficiency with Microsoft Office (Word, Excel, PowerPoint, Teams) and CRM (Salesforce)Licenses• N/A (Not Applicable). Must have or achieve required industry licensing within 90 days of date of hire and maintain license through completing Continuing Education requirements within 90 Days Required• State life and health producer license within 90 Days Required Base Pay Information The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. Pay Grade 21. $80,500 - $174,300Additional InformationBehind the smile!

We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:Competitive base and incentive pay401(k) with robust matching and non-matching contributionsRich medical & pharmacy benefits100% employer-paid dental and vision benefitsHolistic wellbeing program with deep financial incentivesGenerous paid time off plus 12 paid holidays and your birthday offCulture of growth and learning: career development; tuition reimbursement; recognition programFamily support: adoption assistance, fertility treatment, child, elder & pet care assistanceSocial responsibility and volunteer opportunitiesEmployee discount programFair Chance Ordinances and Criminal Background Considerations This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23-A.About the TeamAt Delta Dental, we're behind millions of smiles and counting. For over 68 years, we've served our communities by increasing access to affordable, quality care – but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building fair programs that offer opportunities for advancement, create meaningful connections and improve the lives of our employees and their families.

Because we know that when we take exceptional care of each other, we can make a positive impact for all. We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment focused on teamwork and camaraderie. Discover the smiling faces behind Delta Dental and experience our values and culture in action by connecting with us on social media.Job InfoJob Identification 3352Job Category Account ManagementPosting Date 06/25/2026, 06:15 PMJob Schedule Full timeLocations San Francisco, CA, United States Oakland, CA, United States