Senior Account Manager - Group Captive Insurance Management

Captive Account ManagerA captive is a licensed insurance company that is established to enable an entity to manage, or in the case of a group captive, multiple entities to manage and finance their risk more efficiently.

The role of the Captives & Insurance Management Solutions Practice is to then manage the captive once an entity has established it. The Captive Account Manager will work assisting the team in producing accurate and pertinent financial, insurance and accounting information on a timely basis to enable the Captive Boards to make informed decisions. This will include liaising with the parent company, insurance regulator, directors, and service providers in respect of the above.This position is a senior client-facing role responsible for directly supporting commercial Property and Casualty Insurance client relationship management efforts and coordinating all service activity at the program level. The senior Account Manager/Financial Analyst is a key member of the client service team responsible for facilitating the delivery of program level strategy and providing program consultation to clients.The Role Serve as the primary financial reporting liaison for assigned captive clients, providing technical expertise and oversight across member escrow accounts, loss billing, captive financial statements, and member equity reporting. This role is responsible for managing client financial reporting, supporting underwriting and renewal activities, maintaining strong client relationships, and identifying opportunities for organic growth within an existing portfolio.Key ResponsibilitiesClient Financial Reporting & OversightMember escrow accountsLoss billing reconciliationsCaptive financial statementsMember equity statementsResponsibilities include:Preparing and reconciling monthly financial data with the Domicile Manager (DM)Preparing, reconciling, and analyzing loss billing activity with carriers and the DMPreparing, reconciling, and analyzing member escrow statements semi-annuallyPreparing, reconciling, and analyzing member equity statements annuallyPreparing, reconciling, and analyzing collateral requirements for insureds and carriersClient Portfolio & Revenue ManagementManage and retain revenue within an assigned client portfolioIdentify and support organic growth opportunitiesDeliver proactive client service and relationship managementPre-Renewal Strategy & PlanningLead internal renewal strategy meetings, including:Program performance reviewsExpiring exposure analysisClient service agreement reviewsService planning and delivery discussionsPartner with Producers and Account Executives to facilitate external client strategy meetingsDocument meeting outcomes, action items, and next stepsUnderwriting & Program ManagementCollaborate with broker partners and insureds to gather underwriting informationReview client exposure updates and provide coverage recommendationsMonitor exposure trends and risk transfer pricing across assigned programsDevelop underwriting materials and exhibits for annual board meetings as neededPresent underwriting and program information to management and captive boards of directorsDevelop program-level proposal content and document coverage decisions and changesProcess bind orders and ensure timely delivery of binders and coverage documentationCoordinate premium invoicing, collection, and premium cession activitiesMonitor policy issuance and endorsement processing while serving as liaison between brokers and carriersClient Service & AdministrationCoordinate and prepare materials for client meetings and presentationsPresent information to client boards and committees as requiredRespond promptly to client inquiries and deliver best-in-class client service20% travel involvedRelationshipsInternal Partnerships:Collaborate with internal teams to ensure consistency of processes and service deliveryCoordinate with cross-functional departments to support client and program objectivesExternal Relationships:Build and maintain strong relationships with:ClientsBroker partnersInsurance carriersThird-party service providersSuccess MeasuresAccurate and timely financial reportingEffective management of client programs and renewalsStrong client retention and satisfactionGrowth within the existing client portfolioSuccessful collaboration with internal and external stakeholdersQualificationsThe RequirementsEducation:Bachelor's degree in Accounting, Finance, or a related fieldExperience:Minimum of 5 years of experience in accounting, financial analysis, or a related disciplineExperience in insurance, captive management, or insurance-related financial transactions is preferredInterest in learning insurance operations and risk financing conceptsTechnical Skills:Advanced computer proficiency, including financial analysis and reporting toolsStrong analytical and problem-solving skills with attention to detailClient Service & Communication:Strong client service orientation with the ability to build and maintain professional relationshipsComfortable interacting directly with clients and external stakeholdersExcellent interpersonal, verbal, and written communication skillsAbility to explain financial information clearly to both technical and non-technical audiencesProfessional Competencies:Strong organizational and time management skillsAbility to manage multiple priorities and meet deadlines in a fast-paced environmentCollaborative team player with the ability to work effectively across functionsCompensation and BenefitsBase salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).Compensation The base salary compensation range being offered for this role is $110,000.00-$150,000.00 USD annually.This role is also eligible for an annual short-term incentive bonus.Company Benefits WTW provides a competitive benefit package which includes the following (eligibility requirements apply):Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans' eligibility requirements.Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a "hybrid" style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution.We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based