Senior Account Manager

Company Description

Toshiba Business Solutions provides copiers, printers, managed document services, and digital signage solutions for organizations across the United States, Mexico, and Central and South America. The team focuses on delivering innovative, practical technologies that help businesses manage communications from paper to electronic to digital formats. Offerings include award-winning e-STUDIO™ copiers, thermal printers, and comprehensive document workflow services such as the Encompass™ Managed Print Services program. Toshiba Business also delivers Ellumina™ interactive digital signage, supporting modern, dynamic communication in a variety of business environments. Candidates joining Toshiba Business can expect to work with established products and services that support a broad, international customer base.

Role Description

The Senior Account Manager is a full-time, on-site role based in Greensboro, NC, responsible for managing and growing a portfolio of business clients. Day-to-day activities include building long-term relationships with key decision-makers, identifying customer needs, and recommending Toshiba’s hardware, software, and service solutions that align with client requirements. The Senior Account Manager will lead the sales cycle from prospecting and qualifying through proposal development, negotiation, and closing, while ensuring smooth onboarding and ongoing account support. This role includes collaborating with technical and service teams, preparing accurate forecasts and reports, and regularly reviewing account performance to identify opportunities for upselling and cross-selling. The Senior Account Manager is expected to maintain a strong understanding of Toshiba’s product portfolio and industry trends to provide informed, consultative guidance to clients.

Qualifications

• Demonstrated experience in B2B account management, client relationship development, and consultative selling.
• Proven skills in identifying customer needs, developing tailored solutions, and managing complex sales cycles.
• Ability to collaborate with cross-functional teams, including technical support, service, and operations, to deliver end-to-end solutions.
• Strong communication, presentation, and negotiation abilities, with comfort engaging with senior-level stakeholders.
• Proficiency with CRM tools and standard office software; ability to maintain accurate records and sales forecasts.
• Experience in technology, office equipment, managed print services, or related industries

• Self-directed work style, strong organizational skills, and the ability to manage multiple accounts and priorities on-site.
• Willingness to travel locally and regionally as needed to meet clients and attend business meetings.