Senior Client Services ManagerDirect Agents is looking for an experienced Senior Client Services Manager to lead client accounts, deliver standout campaigns, and build impactful relationships.Key ResponsibilitiesStrategic Client LeadershipOwn end-to-end client relationships as their primary strategic advisor and business partnerDevelop comprehensive understanding of client business models, competitive landscapes, and market dynamicsLeading comprehensive quarterly business reviews - developing strategic narratives, coordinating content creation, ensuring quality standards, and managing delivery timelinesLead strategic planning sessions and quarterly business reviews with C-level stakeholdersProactively identify and develop new revenue opportunities through strategic account growthNavigate complex client challenges and serve as escalation point for critical issuesAdvanced Campaign Strategy & Innovation:Lead the development of comprehensive, integrated marketing strategies across all digital channelsPioneer new approaches and testing methodologies to drive breakthrough performanceLead campaign strategy for high-value, complex accounts with substantial budgetsMentor junior team members on strategic thinking and client managementAccount Leadership & Operational Excellence:Lead complex, multi-workstream initiatives ensuring on-time delivery and quality standardsDrive accountability across teams to meet critical client deadlines and milestonesEstablish project governance and communication protocols for campaigns & deliverablesPrioritize competing demands across portfolio of accounts to maximize impactCoordinate with internal teams to maintain project timelines and deliverable qualityMentor junior team members on effective project management and client communicationWhat We're Looking For :4-6 years of account management experience with proven track record of driving significant client growthDeep expertise across Search, Programmatic Display, Social, and emerging marketing channelsDemonstrated experience managing high-value accountsExperience presenting to and influencing C-level executivesStrong time management skills -- ability to prioritize and meet deadlines and work in a fast-paced environmentExperience with project management platform (ClickUp, Asana, Monday, etc) is a plusMust be self-motivated, highly organized, and a team playerStrong attention to detailEssential Skills:Advanced strategic thinking and business acumenStrong analytical skills and data interpretation capabilitiesExceptional presentation and communication skillsLeadership experience with ability to influence across all organizational levelsDeep understanding of performance marketing ecosystem and emerging trendsProven track record of driving measurable business resultsWho We AreDirect Agents is not a traditional agency. We are an elite team of builders and operators—growth strategists, media architects, and creative thinkers—who partner with ambitious brands to drive measurable revenue growth. Backed by Kanopy AI, our proprietary intelligence platform, and exclusive partnerships with tech and media platforms, we deliver the kind of unfair advantage that helps clients dominate, not just compete.We operate at the intersection of technology, media, and strategy—where AI meets human expertise to produce outcomes that neither can achieve alone.
Our client roster includes brands like Tennis Channel, Marvel, NYSE, Morgan Stanley, Prologis, and DistroKid.What Sets Us ApartProprietary AI That Actually Works: Kanopy AI is our custom-built intelligence platform—real-time campaign optimization, media mix modeling, natural language analytics, and algorithm enrichment that gives our clients (and our team) a genuine edge. This isn't a buzzword; it's operational.Exclusive Platform Access: Direct partnerships across Google AI Search, Meta, TikTok, Amazon, Freewheel, Teads, Stackadapt, and best-in-class tech and media partners.An Elite, Not Bloated, Team: 100+ operators who move fast, think deeply, and ship work that matters. No layers of bureaucracy.
Direct access to senior leadership and the executives building the strategy.AI Integration Across Everything: Claude, ChatGPT, and proprietary AI tools are embedded in our workflows—from data analysis and creative versioning to strategic planning and client intelligence.8x Crain's Best Places to Work: A people-first culture with a 12-month average time to promotion, a 4-day workweek, and genuine investment in career development.Certified Minority-Owned Business: 48% BIPOC representation across the agency, 60% female representation—a team that reflects the diverse markets we serve.BenefitsRegular performance reviews with quarterly growth path check-insComprehensive health, dental, vision, and mental health benefits (One Medical, Talkspace, KindBody, Health Advocate)15–24 days PTO/year depending on seniority, plus birthday off, 7 sick/safe days, and up to 12 weeks paid parental leaveNew MacBook Pro and access to cutting-edge AI tools across the agencyDog-friendly office, regular team events (Field Day, Ski Club, Golf League, holiday celebrations), and a culture built around ownership and ambitionLocation: This role is based in our Austin office. You must reside or be willing to relocate within commuting distance.Please be aware of fraudulent recruiters and scams. If you move forward in our recruitment process, you will only be contacted by the Direct Agents HR team.
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