Job Description
A client of Insight Global is seeking a dependable Security Service Technician to support the maintenance, troubleshooting, and repair of security and access control systems at customer sites.
The ideal candidate has hands-on experience with Access Control and Alarm systems and takes pride in delivering efficient, professional service while ensuring systems are fully operational and meeting client expectations.
Key Responsibilities:
Service, troubleshoot, and repair access control devices, including door hardware, card readers, keypads, control panels, and alarm components
Diagnose and resolve issues with intrusion alarm systems, including sensors, motion detectors, contacts, and control panels
Inspect and maintain existing low-voltage cabling, power sources, and network connections to ensure system reliability
Configure and update access control and alarm system settings (user permissions, zones, schedules, alerts, and arming/disarming parameters)
Perform system testing and diagnostics to verify proper operation, signal integrity, and responsiveness
Document service work performed, including updates to equipment, configurations, and system changes per company standards
Troubleshoot and resolve connectivity, performance, and system issues in a timely manner
Collaborate with project managers and team members to complete service requests efficiently and meet client expectations
Maintain a clean, organized, and professional presence at customer sites
Follow all safety protocols, manufacturer specifications, and service best practices
Compensation:
$20/hr to $28/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
Skills and Requirements
2+ years of experience servicing, troubleshooting, or supporting access control and/or alarm systems
Hands-on experience with low-voltage systems (cabling, wiring, device connections)
Experience diagnosing and resolving issues with CCTV, access control, or intrusion alarm systems
Ability to read and interpret basic wiring diagrams and system layouts
Strong troubleshooting skills with the ability to identify and resolve system and connectivity issues
Experience configuring or modifying system settings (users, permissions, zones, schedules)
Valid driver’s license and reliable transportation
Ability to work onsite and travel to customer locations as needed Manufacturer certifications such as LenelS2, Genetec, Avigilon, CCure, or Bosch
BICSI Installer (INST) or Technician (TECH) certification
ESA (Electronic Security Association) Certified Alarm Technician (CAT)
NICET certification (Fire Alarm Systems – Level I or II)
CompTIA Network+ or basic networking certification
OSHA 10 or OSHA 30 certification
Low-voltage or electrical licensing (state/local, if applicable)