Leading a team of Security Support Agents, the full-time salaried Security Technical Support Manager will oversee daily operations, ensure service excellence, and manage personnel while working remotely. Key responsibilities Deliver leadership and oversight to the Security Technical Support Team, including direct supervision of Supervisors and Agents Manage day-to-day operations, ensuring adherence to service standards and effective resolution of support requests Develop and maintain training programs and instructional materials to enhance team performance and service delivery Required qualifications BS/BA degree preferred or equivalent relevant work experience Minimum of two years' progressive leadership experience in customer-facing Support and Delivery teams specializing in Asset Protection Security services Demonstrated expertise in technical problem-solving and business process development Exceptional written and verbal communication skills for effective interaction with various stakeholders Proficiency in Microsoft Office software tools