Command Center OperatorFull-Time, Various Shifts, must be flexibleR+L Carriers - Women in TruckingCompany CultureR+L Carriers has an immediate need for Command Center Operators at our Wilmington Service Center. This new role will be responsible for incident response, utilizing the latest in network security technology to respond to potential threats. Successful candidates will have outstanding customer service skills, with the necessary understanding to successfully support troubleshooting across all 115 terminals.Responsibilities:Investigating / resolving intrusion attemptsReviewing security events that are populated in a Security Information and Event Management systemCommunicating effectively with other business partners regarding claims, safety and overall business needsRequirements / Qualifications:Must have a valid driver's license, and reliable transportation.Have the ability to speak, read and write the English languageBe at least 21 years of ageMust be willing to work nights and weekends if neededApplicants must have a verifiable ten-year work historyPrevious military, police, or security guard experience is preferred but not requiredShould understand CCTV and remote viewing systemsMust be able to effectively react to high stress situationsStrong verbal/written communication and interpersonal skillsStrong telephone and customer service skillsExperience in successfully troubleshooting a variety of electronics issuesBenefits: R+L Carriers offers an excellent compensation and comprehensive benefits package that includes Medical/Dental/Vision Insurance, 401(k) Retirement Plan with company matching contributions, Paid Vacation & Holidays, and vacation lodging at our exclusive employee resorts in Daytona Beach, FL, Big Bear Lake, CA, Pigeon Forge, TN, and Ocean Isle Beach, NC.About Us : R+L Carriers is a family owned, privately held transportation company founded in 1965.
Our business caters to the transportation and distribution industry and is designed to provide customers with superior service through efficient administration and innovative thinking. The Company prides itself in treating our employees and customers with respect and honesty. We believe each employee contributes directly to the Company's growth and success.