Security Infrastructure EngineerADRM is a leading physical security consulting firm with a bold vision to be the most trusted security firm in the industry. We disrupt the security landscape through data-driven risk management, safeguarding critical assets for clients in Financial Services, Bio-Tech, Critical Infrastructure, Higher Education, and Technology & Cloud Infrastructure.Our work is guided by six core values - Balance, Curiosity, Integrity, Respect, Team, and Trust - and backed by a team that is passionate about protecting what matters most. We move fast, we care deeply, and we do it together.This is not a break-fix role.
As a Security Infrastructure Engineer at ADRM, you will be embedded as a trusted technical expert for our clients - owning the health, performance, and continuous improvement of enterprise physical security systems across some of the most demanding environments in the country.You will partner daily with client stakeholders, IT teams, and systems integrators to ensure security infrastructure operates at its highest potential. You bring technical depth and a client-first mindset.What You'll DoOwn the daily management, monitoring, and optimization of Access Control and Video Management Systems (VMS) across client environmentsManage service tickets end-to-end, from intake through resolution and quality inspection with a relentless focus on client satisfactionPrepare and deliver clear, actionable reports on system health and performance trends for client leadershipCollaborate with ADRM teams, client IT departments, end users, and systems integrators to drive successful implementations and upgradesProactively identify risks and improvement opportunities across client security platforms before they become problemsRepresent ADRM in client meetings and calls with technical credibility and strong professional communicationSupport project management activities during system deployments and technology transitionsParticipate in client on-call rotation as needed to ensure continuity of serviceTravel to client sites as needed to support implementations, system commissioning, and relationship-buildingPartner with peers and leadership to maintain client priority lists and track critical path itemsWhat You'll BringBachelor's degree in Computer Science, Information Technology, Criminal Justice, Emergency Management, related field, or equivalent professional experience preferred3+ years of hands-on experience managing enterprise physical security systems, including Access Control and Video Management SystemsCertification(s) in C-CURE, Genetec, Milestone, Axis, or other leading access control and video management platformsExperience with physical security system implementations and commissioningStrong familiarity with visitor management and intrusion detection platformsStrong working knowledge of Windows OS, Active Directory, networking fundamentals, firewalls, and virtual machine environmentsExperience with Office 365 and enterprise IT environmentsDemonstrated ability to manage multiple client priorities, service tickets, and deadlines with precision and calmExcellent written and verbal communication skills - you can translate technical complexity for non-technical stakeholdersAbility to work independently and as part of a collaborative, distributed teamAbility to walk long distances during site visits and commissioningWhy ADRMBe part of a forward-thinking firm that is actively reshaping how organizations think about physical securityWork alongside a team of experienced professionals who take their craft seriously and support each otherADRM covers 100% of health, dental, and vision insurance premiums for team members AND their dependents - one of the most comprehensive benefits packages in the industryRobust 401(k) plan with a generous company match and profit sharingA culture built on Balance, Integrity, and Trust - not just words on a wallReal opportunity to grow: ADRM is scaling quickly, and we promote from withinAt ADRM, we believe diverse perspectives make us stronger. We're committed to creating an inclusive environment where every team member can contribute and grow.Salary Description $90,000.00 - $120,000.00 annual