SecOps Technical Success Manager

Empowering customers to enhance their security outcomes, the remote SecOps Technical Success Manager will manage post-sales engagements, ensuring value realization from Zscaler SecOps solutions while collaborating with sales teams to drive renewals and account expansion. Key responsibilities Lead end-to-end post-sales customer engagements from onboarding through renewal, ensuring maximum value realization across Zscaler SecOps solutions Provide ongoing education and strategic guidance to help customers achieve their cybersecurity goals Conduct regular executive business reviews and champion customer needs internally with technical, product, and sales teams Required qualifications 3+ years of experience in Customer Success, Account Management, Technical Account Management, or a similar client-facing role at a SaaS cybersecurity company 2+ years managing a book of business with an average ARR of $200,000+ Solid understanding of cybersecurity concepts and technologies, including endpoint security and incident response Strong data analysis skills to review customer performance metrics and deliver actionable insights Demonstrated experience integrating generative AI tools into daily workflows to enhance productivity