Seasonal Virtual Patient Advocate

Providing empathetic support to patients, the full-time Seasonal Virtual Patient Advocate will assist with non-clinical inquiries, manage administrative tasks in the Electronic Medical Record system, and navigate complex patient situations remotely over a 6-month contract. Key responsibilities: Deliver high-touch support to patients, addressing non-clinical questions and facilitating their care experience Assist providers with administrative tasks, including managing patient messages and resolving issues efficiently Collaborate with clinical, pharmacy, and insurance teams to investigate patient situations and communicate clear next steps Required qualifications: 1-2 years of experience in a patient-facing administrative, healthcare, customer service, or operations role Demonstrated proficiency with Electronic Health Record (EHR) systems and diverse technological tools Experience with health insurance plans, benefits verification, and/or prior authorizations preferred Bachelor's Degree preferred Availability to work a holiday rotation and flexible shifts, including evenings and weekends