Seasonal Print Quality Assistant

To support a high-energy customer service environment, the remote Seasonal Print Quality Resolution Assistant will resolve post-print issues, provide immediate support through live communication channels, and ensure customers receive the highest quality products from September through December 2026. Key responsibilities Respond to customer inquiries via calls, emails, and chats, resolving concerns with accurate information and empathy Act as the primary expert for live contacts, guiding customers through the order replacement process while identifying root causes and providing immediate solutions Open and navigate Adobe design files to diagnose print issues, ensuring accurate documentation and preparation for replacement orders Required qualifications Proficiency in Adobe Illustrator, Photoshop, and Acrobat Pro; familiarity with Lightroom is a plus Experience with Salesforce Lightning and Google Suite Ability to work effectively in a remote, team-oriented environment Strong critical thinking skills to solve complex print and design problems Availability to work a schedule that includes at least one weekend day