Seasonal Patient Support Specialist

To support patients throughout their healthcare journey, the Seasonal Patient Support Specialist will provide empathetic and accurate assistance via email and phone, managing a high volume of interactions in a full-time remote capacity for a 6-month contract. Key responsibilities Manage patient interactions across multiple communication channels while meeting quality and productivity expectations Deliver a best-in-class patient experience by providing support with onboarding, product education, account management, and troubleshooting Identify recurring patient concerns and collaborate with teammates to improve processes and enhance the overall patient experience Required qualifications 1-2 years of experience in a remote customer-facing role Experience providing support across email and phone with professionalism and empathy Strong critical-thinking and problem-solving skills, with attention to detail Ability to navigate multiple operational and technology systems; familiarity with platforms like Zendesk is a plus Commitment to patient safety, confidentiality, and professionalism in challenging interactions