Seasonal Customer Experience Representative

Providing exceptional customer service in a fast-paced environment, the full-time Seasonal Customer Experience Representative will manage customer inquiries via phone and email while demonstrating expert product knowledge and a passion for outdoor apparel, with the flexibility to work remotely or onsite. Key responsibilities Communicate daily with customers and coworkers through phone, email, and chat Manage the customer support conversation queue effectively and efficiently Articulate product information and processes while upholding performance standards Required qualifications High School diploma or equivalent required; college degree preferred Intermediate computer and typing skills required Proficiency with Google Workspace and Microsoft Products preferred Previous experience in customer service preferred Knowledge of outdoor apparel or related products preferred