Seasonal Customer Care Associate

Seeking compassionate individuals, the Seasonal Customer Care Associate will manage a high volume of customer inquiries remotely, assisting with orders, returns, and general questions while providing up to 40 hours of support per week during the peak season. Key responsibilities Efficiently manage customer inquiries across email, social media, and live chat while navigating multiple systems Take ownership of customer concerns and collaborate with internal teams to deliver optimal customer experiences Maintain accurate records of customer interactions within the CRM and follow established processes reflecting the brand's voice Required qualifications 2+ years of professional customer service experience, preferably in e-commerce or retail Experience with CRM or customer support platforms; familiarity with Kustomer, Shopify, or NetSuite is preferred Strong computer skills with the ability to navigate multiple systems and type at least 40 WPM Ability to work independently and prioritize tasks effectively with minimal supervision Proficiency in Google Workspace, including Docs and Sheets