SCO Patient Services Coord

Our Mission

To provide comprehensive musculoskeletal and supporting services in a manner that demonstrates compassion, value and superior service for every patient encounter while promoting organizational unity and operational efficiency.

Why work for us?

• Competitive pay which matches your abilities and experience
• Health coverage for you and your family
• Generous number of vacation days per year
• A robust wellness plan and health club discounts

Job Title

Job Summary

Greet and assist patients and visitors; check-in patients for scheduled appointments; provide exceptional service to our patients and visitors; compile, verify and input data into computer to register patients; collect co-pays and patient balances daily by performing the following duties.

Essential Duties and Responsibilities

• Report to work as scheduled.
• Adhere to SCOI’s punctuality and attendance policy.
• Behave in a manner that supports the Mission, Vision, and Values of Southern California Orthopedic Institute.
• Comply with SCOI Policy and Procedure.
• Greet and assist patients and visitors; maintain patient sign in sheet and appointment list; continually monitor and ensure that all patients are checked in and accounted for.
• Provide necessary paperwork to patient upon check-in. Review completed forms for accuracy and signature.
• Compile patient demographics, insurance information (scan copy of insurance card), and scan copy of driver's license.
• Accurately verify and register patient demographic and insurance information into patient’s account; verify and input any accompanying referrals and authorizations received from patient into appropriate case.
• Collect patient balances and co-pays as needed at time of service; enter payments for the corresponding ticket into the Billing module.
• Enter and complete all meaningful use requirements in computer.
• Balance all payments received with your Deposit Slip for your batch at the end of the day.
• Deposit all Over-the-Counter collections daily according to Deposit Policy & Procedure.
• Process all no shows, cancellations and reschedules; forward work comp no show fee tickets to Patient Billing Coordinator for posting; route charts to medical records for re-filing.
• Indexes scanned medical records into document management system.
• Schedule return appointments as needed
• Assist with coverage of Patient Billing and Benefits Coordinator as needed.
• Assist with other duties as needed at the direction of the Office Manager and Administrative