Scheduling specialist

RAYUS Radiology is looking for a Scheduling Specialist to join our team. The role involves providing services to patients and referring professionals by answering phones, managing faxes, and scheduling appointments.

This position is full-time, working Monday‑Friday, 10:00 am – 6:00 pm.

ESSENTIAL DUTIES AND RESPONSIBILITIES

(85%) Scheduling Activities

1. Answers phones and handles calls in a professional and timely manner
2. Maintains positive interactions at all times with patients, referring offices and team members
3. Schedules patient examinations according to existing company policy
4. Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately
5. Ensures all patient data is entered into information systems completely and accurately
6. Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment
7. Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction
8. Maintains an up‑to‑date and accurate database on all current and potential referring physicians
9. Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices
10. Provides back‑up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave)
11. Fields 1‑800 number calls and routes to appropriate department or associate (St. Louis Park only)

(10%) Insurance Activities

1. Pre‑certifies all exams with patient’s insurance company as required
2. Verifies insurance for same day add‑ons
3. Uses knowledge of insurance carriers (e.g., Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment

(5%) Other Tasks and Projects as Assigned

• High school diploma, or equivalent
• Microsoft Office Suite experience
• Proficient with using computer systems and typing
• Able to handle multi‑level phone system with a high volume of calls at one time

Qualifications

Required

• High school diploma, or equivalent
• Microsoft Office Suite experience
• Proficient with using computer systems and typing
• Able to handle multi‑level phone system with a high volume of calls at one time

Preferred

• One (1) year customer service experience
• Medical terminology and previous clinical business office experience
• Bilingual

Benefits

• Medical, dental and vision insurance (based on eligibility)
• 401(k) with company match
• Life and disability insurance

• Tuition reimbursement
• Adoption assistance
• Pet insurance
• PTO and holiday pay
• Many more

RAYUS Radiology is an EO Employer/Vets/Disabled.

DailyPay implementation is contingent upon initial set‑up period.