Purpose of Position
To provide patient scheduling services in a timely and efficient manner in accordance with departmental procedures while providing outstanding customer service to all existing and potential MACC patients.
Description
- Primary contact for patient access for patients and other departments.
- Maintains provider schedules to achieve productivity targets, patient access and provider flow.
- Attends monthly team meeting with physicians and nurses to offer suggestions and guidance regarding patient access and the schedule.
- Manages the schedule during transition to new models of care when applicable.
- Monitors physician’s panel and contacts patients who are past due for appointments.
- Tracks patients who were seen in Emergency Department or Urgent Care and contacts them to offer a follow up appointment.
- Schedules patient appointments and/or consult requests in person or by telephone in the electronic medical record system in accordance to department scheduling protocols.
- Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record.
- Obtains accurate and proper information when scheduling appointments, including updated demographics and insurance/payer information.
- Reschedules patient appointments and extends patient schedules as necessary.
- Processes cancellations and no show appointments, and notifies clinician of change in schedule.
- Edit clinicians' schedules as needed to include time off, sick time, vacation, in-service and meeting time; calls patients to reschedule appointments when clinician is out, and makes edits in computerized schedule.
- Maintains efficient flow of daily patient schedule and front office operations.
- Mail out new patient package when applicable.
- Confirms appointments within 24 hours.
- Liaison for existing and future patients seeking new and follow-up care appointments.
- Performs tasks as a receptionist and EMR Specialist as needed.
- Timely communication of unresolved issues to manager or designee to facilitate timely interventions.
- Utilize patient scheduling reports to follow-up with patients that have not scheduled a future visit.
- Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests.
- Maintains confidentiality regarding patient information in accordance to HIPAA regulations.
- Ability to float to other MACC practices when required.
- Perform other work related duties and activities as assigned or requested.
Qualifications
- Ability to read, write and communicate in English.
- High school graduate or equivalent.
- At least one (1) year of experience with medical scheduling preferred.
- At least one (1) year experience with current office technology, proficient with medical computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred.
- Demonstrated excellence in providing customer service.
- Strong communication and interpersonal skills.
- Medical terminology knowledge preferred.
- Typing skills at 30 WPM preferred.
Schedule Details
Per Diem Hours, Monday-Friday, 8:00-4:00, No weekends & No Holidays.
Organization: Medical Affiliates of Cape Cod
Primary Location: Massachusetts-Hyannis
Department: MAC-Phones & Scheduling
Annual/Hourly: Hourly
Hiring Pay Range: 22.79 - 26.74
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