Owning a high-volume portfolio of SMB accounts, the full-time remote Scaled Success Account Manager will deliver fast, high-quality onboarding, help customers activate quickly, and streamline processes to enhance customer satisfaction and revenue impact. Key responsibilities Build expertise across Hatch's suite of products to ensure effective onboarding and customer activation Manage a portfolio of 100 or more accounts, focusing on customer engagement and measurable revenue outcomes Utilize data to create compelling narratives that support strategic recommendations and track account health metrics Required qualifications 3+ years of experience in Customer Success, Sales, or Product Operations in a B2B environment Experience supporting high-volume portfolios through digital-first Customer Success models Strong project and time-management skills Familiarity with modern SaaS tools such as HubSpot and automation platforms Proven track record of meeting or exceeding KPIs in a fast-paced environment
Scaled Success Account Manager in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.