Owning a high-volume portfolio of SMB accounts, the full-time remote Scaled Customer Success Manager will drive customer adoption, outcomes, and retention through scalable engagement programs while managing onboarding, training, and proactive account management. Key responsibilities Manage a book of 50+ customer accounts, focusing on implementation and renewal through a mix of 1:1 engagement and automated tooling Onboard and train new users to ensure successful setup and operational integration, while executing scalable customer success playbooks Identify growth opportunities and at-risk renewals through data analysis, driving renewals and expansion via low-touch, repeatable motions Required qualifications 3+ years of experience in Customer Support, Customer Success, Account Management, or related customer-facing roles Demonstrated success in driving retention, customer adoption, and satisfaction Experience with CS or marketing automation platforms preferred B2B SaaS experience required Transportation/logistics or commercial auto insurance experience preferred