Owning the Tier 4 customer segment, the full-time remote Scaled Customer Success Manager will design and implement proactive customer engagement strategies, manage a portfolio of approximately 100 accounts, and drive feature adoption through targeted campaigns and automation. Key responsibilities Develop and execute proactive customer engagement motions, including onboarding sequences and feature-adoption campaigns Analyze customer usage data to identify underutilized features and create campaigns to drive adoption Collaborate with the Customer Success Leader and Support teams to address recurring issues and enhance customer experience Required qualifications Minimum of 2 years of experience in customer success or lifecycle marketing for a technical product Experience working in early-stage companies (Seed to Series C) with a focus on building processes Demonstrated ability to manage a large portfolio of accounts effectively Strong programmatic thinking with a focus on creating scalable solutions Technical curiosity and experience with APIs or developer tools
Scaled Customer Success Manager in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.