Engaging and growing the Tech Touch customer base, the full-time remote Scaled Customer Success Manager will drive platform adoption, manage customer interactions, and enhance existing programs to ensure customer success. Key responsibilities Demonstrate value and drive platform adoption to achieve GDR and NDR goals Manage inbound customer conversations and utilize on-demand resources to address customer needs Identify optimization opportunities in the customer journey to improve health and expand use cases Required qualifications 2+ years of experience in a Customer Success role Proven ability to manage a large cohort of customers with a solution-oriented mindset Experience with Customer Success Platforms and understanding of relevant metrics and KPIs Strong communication and interpersonal skills for building trust with stakeholders Analytical mindset with a passion for helping customers succeed
Scaled Customer Success Manager in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.