Managing a diverse portfolio of clients, the full-time Scaled Customer Success Manager will develop and implement customer success strategies for Helium 10 Ads and Amazon Seller Central, ensuring client satisfaction and maximizing advertising ROI in a remote environment. Key responsibilities: Diagnose and address retention and expansion challenges across the ads portfolio, creating new frameworks and strategies Become an expert in Helium 10 Ads and Amazon Seller Central tools to drive customer engagement and success Maintain strategic relationships with key accounts, conducting business reviews and identifying growth opportunities Required qualifications: 5+ years of experience in customer success, account management, or customer retention Direct experience with Amazon Seller Central Ads or Helium 10 Ads platform Deep understanding of Amazon advertising, including campaign structures and ROI measurement Experience managing a book of business with both scaled and strategic customer engagement Strong data literacy with the ability to analyze campaign performance and make data-driven recommendations
Scaled Customer Success Manager in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.