SCA Call Center Registered Nurse - RN - Remote

About This Role

As an SCA Call Center Registered Nurse (RN), you will deliver high-quality, evidence-based clinical support to military members and families worldwide. This role is ideal for clinically skilled nurses who enjoy critical thinking and meaningful patient interactions in a virtual environment.

Highlights

• Pay: $29 - $52/hour
• Location: Schaumburg, IL
• Schedule: Full-time, Day shift

What You'll Do

• Perform comprehensive symptom assessment and triage for Beneficiaries of all ages.
• Evaluate a broad spectrum of health concerns and determine the appropriate level of care.
• Deliver individualized health education and self-care recommendations.
• Recognize and appropriately elevate urgent and emergent clinical situations.
• Provide safe, high-quality clinical services within scope of practice.
• Conduct thorough assessments, including collection and analysis of health history.
• Utilize critical thinking skills to identify patient needs and appropriate care recommendations.
• Accurately document all patient interactions, assessments, recommendations, and outcomes.
• Communicate clearly and compassionately to ensure Beneficiaries understand care recommendations.
• Collaborate effectively with internal teams to support continuity of care.

Requirements

Education:

• Current, unrestricted Compact RN license in state of residence

Experience:

• 3+ years of recent Registered Nurse experience in a clinical setting delivering direct patient care

Licenses & Certifications:

• Ability to obtain and maintain additional state RN licenses as required
• Ability to obtain and maintain Tier 1 NAC clearance
• Ability to obtain and maintain Federal Common Access Card (CAC) clearance

About UnitedHealth Group

UnitedHealth Group is a leading healthcare provider committed to delivering exceptional patient care. They harness technology and innovation to make healthcare simpler, more affordable, and more connected for the people they serve.