SAP Transportation Management (TM) Support Consultant I

C5MI is a consulting firm that provides SAP and supply chain solutions.

Position Summary

The SAP TM Support Consultant provides post–go-live support, troubleshooting, and system maintenance for SAP Transportation Management (TM). This role ensures system stability, resolves user-reported issues, manages configurations, and partners with cross‑functional teams to maintain and enhance overall TM performance.

Essential Functions & Responsibilities

• Provides hypercare support and resolves live system issues following SAP TM go‑lives.
• Monitors system performance, investigates failures or user‑reported issues, and escalates complex problems when needed.
• Manages a high volume of support tickets, ensuring timely triage, prioritization, and resolution.
• Troubleshoots and identifies root causes of system errors; coordinates fixes with technical and functional teams.
• Analyzes system performance to identify bottlenecks and recommend improvements.
• Collaborates with clients and business stakeholders to resolve support needs and ensure a positive user experience.
• Documents support procedures, configurations, resolutions, and best practices for knowledge sharing.
• Works cross‑functionally with developers, project managers, and stakeholders to maintain and enhance system performance.
• Applies software updates, patches, and configuration changes to ensure system integrity.
• Provides hands‑on technical assistance to end users.
• Adheres to all certified processes and information security standards.

Qualifications

• Bachelor’s degree in IT, Computer Science, Logistics, Supply Chain, or related field; or equivalent experience.
• SAP TM certification (or ability to obtain within 6 months of hire).
• 1–2 years of SAP TM experience.
• Background or education in logistics, distribution, MIS, or IT.
• Ability to obtain and maintain a U.S. government security clearance (U.S. Citizenship required).
• Strong analytical, troubleshooting, and organizational skills with high attention to detail.
• Clear and professional communication skills with the ability to support non‑technical users.
• Ability to work independently in a fast‑paced environment and manage multiple priorities.
• Strong collaboration skills with the ability to work effectively across diverse cross‑functional teams.

Nice to Have

• Experience supporting Department of Defense or other federal agency environments.
• Familiarity with SAP ECC or S/4HANA integration points.
• Experience with ticketing systems such as ServiceNow or Jira.
• Understanding of ITIL or structured support methodologies.

Compensation

Expected salary range: $75,000 – $100,000 annually.

Benefits

• Medical, dental, vision, life, and long‑term disability coverage
• 401(k) plan
• Bonus opportunities
• Paid holidays and paid time off

Equal Opportunity Employer

C5MI is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy‑related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.