Application Managed Service Team RoleThe Application Managed Service (AMS) team provides business technology support, service management, and relationship management for SAP Analytics applications.
The role requires proficiencies in SAP Core Data Services (CDS), SAP Analytics Cloud (SAC), SAP Datasphere, and SAP Business Warehouse (BW), and involves supporting, maintaining, and troubleshooting applications in live production environments.Job ResponsibilitiesProduction Support: Serve as the main contact for SAP Analytics related production issues. Identify, analyze, and address incidents to reduce downtime and business impactTroubleshooting and Issue Resolution: Provide hands-on support for critical production issues related to SAP Analytics technologiesCollaboration with Other Teams: Work closely with cross-functional teams such as SAP Basis, SAP Functional consultants, and Solution Delivery, to resolve issues and implement minor changesRoot Cause Analysis: Perform root cause analysis for recurring production issues and recommend or implement preventive measures to avoid future incidentsDocumentation and Knowledge Sharing: Maintain detailed documentation for issue resolutions, processes, and system configurationsRequired QualificationsA minimum of 3 years of experience in SAP support, with a strong focus on production support in a live environmentA minimum of 3 years of Experience with developing and customizing CDS viewsA minimum of 3 years of experience with SAP Analytics Cloud (SAC)SAP Datasphere expertise a plusSAP Business Warehouse experience a plusExperience navigating within SAP S/4 HANA and SAP FioriGood understanding of SAP business process, modules and data across Finance, Sales, ManufacturingStrong problem-solving skills and ability to manage high-pressure situations in a production environmentAbility to work with minimal supervisionStrong analytical and troubleshooting skills, with the ability to identify root causes and implement long-term solutions