SAP CRM/CX Consultant

JOB Description:

Responsibilities:

1. Hands-on experience with SAP S/4 Utility Customer Service processes
2. Move-in/out and transfer
3. Address Management
4. Business Master Data - Interaction Center embedded in S/4
5. User experience - FIORI
6. Customer Inquiries and Interactions - Customer Requests
7. Field Work Requests
8. Exception Management and reporting
9. Configuring SAP S/4 ISU embedded Interaction Center Business process blueprint, detailed design, configuration, testing, and support
10. Interactive Voice Response (IVR) and Customer Self Service offerings and integration to SAP S/4 Customer Service (CS & CRM) and the Icweb, transaction launcher, CRM Middleware.