Job TitleDAILY DUTIES / RESPONSIBILITIES:Review current SCEIS change management processes and make recommendations for improvement/enhancement.Work with technical and functional teams to adjust process, as necessary, to conform to tools and best practicesAnalyze Solution Manager and other change management tools to determine most appropriate tool(s).Configure tool(s) to match defined change management processes.Document change management processes (functional and technical)Train SCEIS teams on approved change management processes.Processes in scope include request for change (RFC), system upgrades, SAP OSS note installations, support pack installations.Required Skills (rank in order of importance):Strong experience with the development and implementation of change management processes.Strong experience with the development, implementation, maintenance and use of SAP Solution Manager tools5+ years’ experience with SAP software analysis, design and development5+ years’ experience with ECC, SRM and BW5+ years’ experience with SAP upgrades, OSS notes, support packs and troubleshootingExcellent written and oral communication skillsKnowledge of other SAP change management toolsPreferred SkillsSAP PUBLIC SECTOR EXPERIENCEMICROSOFT WINDOWS SERVER AND SQL DATABASE TECHNOLOGYMS OFFICE TOOLS (E.G. WORD, EXCEL, VISIO, PROJECT)Required Education