SAP C4 Customer Service Functional ExpertiseProvide SAP C4 Customer Service functional expertise in developing solution designs and system configurations aligned to business requirements.Gather, analyze, and document customer service requirements from business stakeholders.Develop and maintain:Business blueprintsFunctional specificationsConfiguration documentationProcess flowsTest scriptsTraining documentationConfigure and optimize SAP C4 Customer Service functionality, including:Customer master dataBusiness partner managementMove-in / move-out processesService initiation and terminationPremise and connection object managementContract creation and maintenanceCustomer inquiriesComplaint managementService requestsCredit and collections coordinationSupport integration with:BillingFICADevice ManagementCRMWork Management systemsParticipate in:Unit TestingSystem Integration Testing (SIT)User Acceptance Testing (UAT)Defect managementGo-live supportHypercareManage assigned project deliverables and timelines.Coordinate with onshore and offshore functional and technical teams.Verify project deliverables for quality and completeness.Facilitate stakeholder reviews and approvals.Support process improvement initiatives to enhance customer service efficiency.Ensure compliance with public utility regulations and customer service standards.Assist with data migration validation for customer and service records.Support end-user training and operational readiness.Required Qualifications:Mandatory:Previous Public Utility industry experience (required)5–7+ years of hands-on SAP IS-U Customer Service implementation experienceStrong expertise in:Customer Service functional designConfigurationTestingCustomer lifecycle processes
SAP C4 Utilities Functional Analyst in columbus at Unknown Company
This position is listed as contract and onsite.