Utilities Retail Customer Service ConsultantThis role is essential to ensure that customer-facing utility operations are effectively designed, configured, and optimized within SAP IS-U. The ideal consultant will possess deep functional expertise in Utilities Retail Customer Service processes, strong utility industry knowledge, and experience delivering enterprise-scale implementations for Utilities Customer Service using SAP C4. This consultant will support customer lifecycle management, service processes, business process optimization in SAP C4, and integration across Billing, FICA, and Device Management.Key ResponsibilitiesProvide SAP C4 Customer Service functional expertise in developing solution designs and system configurations aligned to business requirementsGather, analyze, and document customer service requirements from business stakeholdersDevelop and maintain:Business blueprintsFunctional specificationsConfiguration documentationProcess flowsTest scriptsTraining documentationConfigure and optimize SAP C4 Customer Service functionality, including:Customer master dataBusiness partner managementMove-in / move-out processesService initiation and terminationPremise and connection object managementContract creation and maintenanceCustomer inquiriesComplaint managementService requestsCredit and collections coordinationSupport integration with:BillingFICADevice ManagementCRMWork Management systemsParticipate in:Unit TestingSystem Integration Testing (SIT)User Acceptance Testing (UAT)Defect managementGo-live supportHypercareManage assigned project deliverables and timelinesCoordinate with onshore and offshore functional and technical teamsVerify project deliverables for quality and completenessFacilitate stakeholder reviews and approvalsSupport process improvement initiatives to enhance customer service efficiencyEnsure compliance with public utility regulations and customer service standardsAssist with data migration validation for customer and service recordsSupport end-user training and operational readinessRequired QualificationsMandatory:Previous Public Utility industry experience (required)5–7+ years of hands-on SAP IS-U Customer Service implementation experienceStrong expertise in:Customer Service functional designConfigurationTestingCustomer lifecycle processesFull lifecycle SAP IS-U implementation experienceExperience with:Move-in / Move-outCustomer account managementContract managementService requestsPremise managementBusiness partner structuresStrong knowledge of:Utility customer operationsBusiness master dataMoves process, Customer Inquiry ProcessRegulatory complianceExperience integrating Customer Service with:BillingFICADevice ManagementCRMStrong documentation and stakeholder communication skillsAbility to work directly with client business expertsProven ability to support enterprise-scale transformation initiativesPreferred QualificationsSAP CRM or CIS integration experienceSAP S/4HANA utility transformation experienceExperience with:Customer engagement optimizationService order workflowsAMI/Smart utility customer processesData migrationCutover planningPrior experience in regulated electric and/or gas utility environmentsAgile or hybrid project methodology experienceLeadership experience within utility transformation programs
SAP C4 Utilities Customer Service Functional Analyst in columbus at Unknown Company
This position is listed as contract and hybrid.