SAM consultant - Software Asset Management
Hand-on experience on ServiceNow needed as well.
Minimum 8 to 10 years of experience.
Skill Profile:
- ITIL Foundation is a must; CSAM Certification is preferred.
- Candidate who has worked in Software Asset Management will be preferred.
- Expertise in Excel reporting.
- Exceptional customer service skills and client focus.
- Coordination, negotiation, and persuasion skills.
- Ability to work with all levels of client and internal resources.
- Strong verbal and written communication skills with the ability to communicate technical information in non-technical language.
- Knowledge of different vendors (Microsoft, Oracle, Adobe, etc.) and their licensing models is a must.
- Should be able to analyze the impact of any change in IT environment/infrastructure on licensing.
- Candidate should have experience with ServiceNow SAM Pro Module.
Roles and Responsibilities:
- Monitoring of SAM process, setup of status reports, and improvement process based on best practices.
- Planning, steering, and training of the other license management roles.
- Quality check related to commercial information.
- Evaluation and management of measures based on the current compliance situation (e.g., license transfer).
- Elaboration of a realistic forecast of software (maintenance) requirements (demand planning).
- Regular provision of information about the commercial entitlements (purchases, agreements).
- Storage of the license certificates.
- Carry out license optimization activities on both server and client applications.
- Setup and maintenance of the software entitlement inventory.
- Provision of relevant data for SAM or in case of audits.
- Documentation of the license situation/preparation of license balance.
- Analysis/consulting of necessary measures.
- Enrichment of data with SAM relevant information.
- Elaboration and publishing of the license position of all products based on the license metric.
- Define and produce the reports in line with the requirements of the customer.
- Able to report on under and over licensed software.
- Communicate audit findings with senior level executives while preserving client relationships.