What You Will Do:
- Lead customer discovery and requirements-gathering workshops to surface business challenges, process gaps, and solution requirements.
- Design and configure Salesforce solutions aligned with the Salesforce Professional Services Methodology (SPSM) and Well‑Architected framework.
- Develop Technical Design Documents (TDDs), solution blueprints, and configuration specifications to guide delivery teams.
- Collaborate cross‑functionally with Technical Architects, QA Consultants, Change Management leads, and Engagement Delivery Managers throughout the engagement lifecycle.
- Serve as the functional subject matter expert on one or more Salesforce clouds (e.g., Sales Cloud, Service Cloud, Data Cloud, Agentforce) during active delivery engagements.
- Support UAT planning and execution, including defect triage and resolution in partnership with QA.
- Contribute to go‑live readiness activities including data migration validation, training support, and hypercare coverage.
- Participate in knowledge‑sharing, internal enablement, and onboarding initiatives (e.g., Skill Up Lab, KSO‑aligned activities).
- Maintain utilization targets consistent with AMERS delivery standards while delivering high‑quality outcomes.
What You Will Need:
- Minimum of THREE (3) of experience in a functional consulting, solution consulting, or business analysis role within a Professional Services or delivery environment.
- Bachelor's degree (Relevant experience may be substituted for formal education or advanced degree).
- Must be able to OBTAIN and MAINTAIN a Federal or DoD "SECRET" security clearance.
- Hands‑on Salesforce configuration experience; relevant certifications strongly preferred (e.g., Salesforce Administrator, Platform App Builder, or cloud‑specific credentials).
- Familiarity with the full services engagement lifecycle - from discovery and design through build, UAT, and go‑live.
- Strong facilitation skills with the ability to lead workshops and communicate effectively with business and technical stakeholders.
- Ability to document and communicate solution designs clearly through TDDs, process flows, and configuration guides.
- Comfortable working in matrixed, cross‑functional delivery teams.
What Would Be Nice To Have:
- Industry experience in a relevant vertical (e.g., Public Sector, Financial Services, Healthcare, Manufacturing) is a plus.
- Agentforce Experience.
- Active Security Clearance is highly preferred.
What We Offer:
The annual salary range for this position is $92,000.00-$153,000.00.
Benefits:
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive bonus
- Parental Leave and Adoption Assistance
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Student Loan PayDown Tuition Reimbursement
- Personal Development & Learning Opportunities Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
- Mobility Stipend
Equal Opportunity Employment Statement:
Guidehouse is an Equal Opportunity Employer- Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
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