Salesforce Program Manager

Salesforce Program Manager - IMMEDIATE HIRE, target start date of 11/16.

Location: Jersey City, New Jersey, United States (Hybrid)

Employment Type: Full-Time, including access to benefits and 401k plus match

We Do Not Offer Sponsorship for this Role

Sorry, No 3rd Party Vendors

US Citizens/GC Holders Encouraged to Apply

Work Arrangement: Hybrid – 2 days onsite per week in Jersey City

Experience: 10+ years of overall IT experience, including significant enterprise Salesforce program leadership experience

Key Responsibilities

1. Program Ownership and Delivery

• Own overall Salesforce program delivery, serving as the primary point of accountability.
• Manage multiple Salesforce projects, workstreams, releases, milestones, and dependencies.
• Ensure delivery commitments are met within agreed timelines, budgets, scope, quality standards, and SLAs.
• Monitor program performance and implement corrective actions when required.
• Drive program closure, transitions, and continuous improvement.

2. Client and Executive Stakeholder Management

• Serve as the primary client-facing leader for the Salesforce program.
• Build strong relationships with client executives, business sponsors, and technology leaders.
• Lead steering committee meetings, executive reviews, and program governance discussions.
• Communicate program status, risks, financials, dependencies, and decisions proactively.
• Manage escalations, negotiations, conflicts, and client expectations.

3. Financial, Resource, and Risk Management

• Manage program budgets, revenue, costs, margins, utilization, and financial forecasts.
• Coordinate resource planning, capacity management, hiring, backfills, and transitions.
• Identify and mitigate program-level risks, issues, assumptions, and dependencies.
• Partner with account and finance teams on invoicing, purchase orders, and commercial tracking.
• Maintain delivery continuity during critical incidents, resource constraints, and major releases.

4. Salesforce Delivery Leadership

• Lead Salesforce implementations, enhancements, integrations, migrations, managed services, and transformation initiatives.
• Work closely with Salesforce Architects and Technical Leads to ensure scalable, secure, and maintainable solutions.
• Understand Salesforce architecture, integrations, security, release management, deployment lifecycle, and DevOps concepts.
• Drive alignment between business requirements, technical decisions, and delivery objectives.
• Oversee delivery performance, SLAs, KPIs, quality, and operational governance.

5. Global Team Leadership and Agile Delivery

• Lead cross-functional teams, including Architects, Developers, Business Analysts, QA Engineers, Scrum Masters, DevOps Engineers, and Support teams.
• Coordinate onsite, offshore, and distributed teams across multiple time zones.
• Drive Agile practices, sprint planning, release planning, backlog management, and retrospectives.
• Mentor Project Managers, Scrum Masters, and delivery leads.
• Improve delivery predictability, productivity, quality, and operational efficiency.

6. Pre-Sales and Account Support

• Support client discussions, solution workshops, estimation, staffing, and transition planning.
• Contribute to proposals, delivery models, timelines, resource plans, and commercial estimates.
• Identify opportunities for account growth, service expansion, renewals, and stronger client relationships.

Required Qualifications

• 10+ years of overall IT experience, including substantial experience leading enterprise Salesforce programs.
• Proven experience managing large, complex, multi-workstream Salesforce programs.
• Experience managing multiple concurrent projects and distributed delivery teams.
• Strong expertise in program governance, financial management, resource planning, forecasting, and risk management.
• Demonstrated ownership of delivery commitments, client SLAs, and program outcomes.
• Strong understanding of Agile methodologies, program management practices, and governance frameworks.
• Excellent communication, executive stakeholder management, negotiation, and escalation management skills.
• Ability to operate independently, make decisions, and drive outcomes in complex delivery environments.
• Ability to work onsite in the New Jersey area two days per week and coordinate with offshore teams across time zones.

Salesforce Technical Knowledge

Candidates should have a strong understanding of the Salesforce ecosystem, including:

• Sales Cloud and Service Cloud.
• Experience Cloud.
• Salesforce security, governance, and integrations.
• Release management, deployment lifecycle, and DevOps concepts.
• Managed services and production support.

Experience with Revenue Cloud, Marketing Cloud, Salesforce Data Cloud, Agentforce, or Einstein AI is an advantage.

Preferred Qualifications

• PMP, PMI-ACP, Certified Scrum Master, or SAFe certification.
• Salesforce Administrator, Sales Cloud Consultant, or Service Cloud Consultant certification.
• Experience working with US-based enterprise clients.
• Experience managing large-scale Salesforce transformations, migrations, integrations, and modernization programs.
• Exposure to Salesforce DevOps tools such as Copado, Gearset, AutoRABIT, Git, GitHub, Jenkins, or CI/CD pipelines.
• Experience with managed services, production environments, and stringent operational or compliance requirements.
• Exposure to Salesforce Agentforce, Einstein AI, or Data Cloud.
• Experience supporting account growth, renewals, and strategic client relationships.