Senior Product Manager, Learning TechnologySan Francisco, CA -- HYBRID MODEL Remote possible for candidates supporting IST friendly timezoneSalesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. Salesforce is the fastest-growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by incredible employees who thrive on delivering success for our customers while also finding time to give back through the 1/1/1 model, which leverages 1% of time, equity, and product to improve communities around the world.
Salesforce is a team sport, and we play to win. Join us!With over 12 million badges earned to date, Trailhead has reinvented the way people learn Salesforce and is helping people get new skills and further their careers. The Trailhead audience, Salesforce admins, developers, and users are instrumental to the success of Salesforce's customers, and by helping them adopt Salesforce successfully and learn our latest technologies, we can help them succeed in their journeys.Role DescriptionAs the Senior Product Manager for DCS Learning Technology, you will play a key role in developing and implementing Certification systems and processes that support our Product Education strategy.
You will collaborate closely with the Customer Success Group (CSG), a team dedicated to global enablement of our customers by bridging the skills gap in the market and empowering customers through learning programs. Your role will involve working on various projects and programs related to Certification to further CSG's business objectives and ensure their success.Key ResponsibilitiesProduct Development and ManagementLead the end-to-end product certification processAnalyze the current state of certification and identify opportunities for improvement and innovationDevelop and maintain a feature roadmap for certification productsEnsure product functionality meets business and customer requirementsRequirements Gathering and DocumentationFacilitate workshops to capture detailed requirements and business processesCollaborate with global cross-functional stakeholders to align business objectives with functional requirementsDeliver story mapping, user stories, and acceptance criteriaValidate if problems require technical solutions before engaging engineering resourcesStakeholder CollaborationPartner with internal groups, vendors, and consultants to design and build systems according to specificationsManage communications between internal and vendor Product Managers and business stakeholdersRepresent the end-user perspective in discussions with leaders, Solution Architects, and EngineersImplementation and TestingCoordinate with engineering for requirements hand-off and build demonstrationsPlan and facilitate User Acceptance Testing (UAT)Draft test scenarios and qualify QA issues against requirementsProvide training to key business stakeholdersPost-Implementation SupportContribute to Change Management and User Adoption strategiesServe as the first level of support during HypercareDevelop post-implementation support strategies and transition plansEnsure smooth operation and maintenance of existing certification systemsContinuous ImprovementProactively identify areas for enhancing efficiency and user satisfactionAddress user-reported issues and bugs to improve the end-user experienceCollaborate with teams to remove blockers and discrepancies impeding progressOwnershipDemonstrate a self-starter mentality, capable of delivering results with minimal oversightEmbody a "get it done" attitude, taking initiative to overcome obstacles and meet deadlinesEffectively collaborate with team members across different time zones, adapting communication and work schedules as neededTake personal accountability for delivering high-quality results and meeting project objectivesProactively identify and address challenges, seeking solutions independently before escalating issuesMinimum Requirements8-10 years of experience in product management (or comparable roles) with a focus on learning technologies and Certification systems.Strong analytical and technical skills in information technology.Product Certification or Learning domain expertise is a plus.Experience working in Salesforce product ecosystem as a Product Manager or in comparable roles.Experience working on global implementations.Experience working with both business and technical teams, participating in solution design, working with globally distributed development and testing teams in different time zones.Strong interpersonal and relationship-building skills.Self-starter with a 'get it done' attitude and a strong sense of team spirit; Able to work quickly and accurately under pressure and time constraints.Ability to deliver results with large-scale, cross-functional teams in a fast-paced agile environment.Excellent oral and written skills, confident communicator with the ability to explain complex issues and solutions in a clear, concise fashion to technical and non-technical audiences.Ability to work under pressure, highly adaptable and well-organized; Ability to shift directions quickly when priorities change.Preferred RequirementsSalesforce Certified (E.g. Salesforce Certified Administrator, Business Analyst).Experience working with various Learning Management Systems (LMS) and Certification platforms.Experience working with Certification vendors.SAFe methodology.