Leading a team in a remote environment, the full-time Salesforce CRM Manager will design, implement, and administer the Salesforce system, focusing on workflow design and supporting various programs, including the 988 Lifeline network. Key responsibilities: Lead CRM administration and support, including incident management and stakeholder communication Manage and develop CRM administrators through goal setting, coaching, and performance feedback Monitor service demand and operational risks to improve reliability and responsiveness Required qualifications: Bachelor's degree with 7+ years of Salesforce administration or CRM operations experience 2+ years of formal people-management or supervisory experience Hands-on experience in Salesforce administration, security, configuration, and data management Ability to manage incidents, competing priorities, and cross-functional dependencies Salesforce Administrator certification required; Advanced Administrator or Business Analyst preferred
Salesforce CRM Manager in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.