Salesforce Commerce Cloud (SFCC) Test Lead

We are seeking an experienced Technical Test Lead with strong hands-on functional testing expertise in Salesforce Commerce Cloud (SFCC), Salesforce Loyalty Management, and end-to-end integration testing. The ideal candidate will lead testing activities while also performing hands-on validation across web applications, APIs, and integrated retail ecosystems.

Required Skills

• 8+ years of overall experience in software testing/development.
• 1–2+ years of hands-on functional testing experience with:
  • Salesforce Commerce Cloud (SFCC)
  • Salesforce Loyalty Management
  • End-to-end integration testing
• Strong understanding of Salesforce Loyalty Management capabilities and related business processes.
• Experience validating integrations between Salesforce platforms and downstream enterprise applications.
• Strong functional testing experience across web applications, APIs, and integrated retail ecosystems.
• Hands-on API testing experience using Postman or similar tools.
• Working knowledge of REST APIs and JSON payloads.
• Strong SQL and data validation skills.
• Experience with test planning, test execution, defect management, status reporting, and testing sign-off.
• Ability to independently drive testing activities and lead testing efforts.
• Strong stakeholder management skills with Business, Product, and IT teams.
• Experience coordinating across multiple vendor teams.
• Strong analytical and troubleshooting skills across multiple integrated systems.
• Experience working with retail commerce and omnichannel business processes.

Key Responsibilities

• Lead end-to-end testing activities for Salesforce Commerce Cloud and Salesforce Loyalty Management solutions.
• Develop test strategies, test plans, test scenarios, and test cases.
• Execute hands-on functional, integration, API, and end-to-end testing.
• Validate data and integrations across Salesforce and downstream enterprise systems.
• Perform API testing using Postman and validate REST/JSON payloads.
• Analyze defects, identify root causes, and coordinate resolution with development and integration teams.
• Manage defect lifecycle and provide regular testing status reports.
• Coordinate testing activities across Business, Product, IT, and vendor teams.
• Ensure testing milestones, quality standards, and sign-off criteria are met.
• Investigate issues across multiple systems and support resolution through detailed technical analysis.
• Contribute to test automation initiatives and continuous improvement of testing processes.