Role: Business Analyst with Salesforce
Location: Chicago - Illinois (Hybrid)
Duration: Contract
About Smart IT Frame:
At Smart IT Frame, we connect top talent with leading organizations across the USA. With over a decade of staffing excellence, we specialize in IT, healthcare, and professional roles, empowering both clients and candidates to grow together.
Job description:
Lead discovery workshops and stakeholder interviews to understand business outcomes current processes pain points controls data needs and adoption barriers
Document currentstate and targetstate processes business rules personas journeys use cases decision points exceptions and measurable outcomes
Translate business needs into epics features user stories acceptance criteria process flows field definitions data mappings and reporting requirements
Analyze requirements against Salesforce standard capabilities and work with the architect and developers to identify configuration customization integration and processchange options
Maintain a prioritized traceable and deliveryready backlog with clear scope dependencies assumptions risks and definition of ready
Facilitate requirement walkthroughs and refinement sessions with product architecture engineering testing and support stakeholders
Define functional requirements across accounts contacts leads opportunities campaigns cases tasks events email and calendar activities reports and dashboards
Support data discovery data mapping migration rules matching deduplication dataquality controls and business reconciliation
Capture requirements for Salesforce and Microsoft 365 or Outlook integration including eligibility matching exclusions failure scenarios reconciliation user visibility and support needs
Define rolebased access and business security requirements in partnership with platform architecture risk and compliance teams
Create test scenarios support system and integration testing coordinate user acceptance testing manage business defects and obtain acceptance evidence
Assess release impacts prepare business communications user guidance process documentation and training inputs and support adoption after deployment
Partner with support teams to analyze production issues reproduce business scenarios identify process or data patterns and validate fixes
Use reports dashboards user feedback and operational measures to identify improvement opportunities and support value realization
Contribute to roadmap planning by clarifying business value urgency dependencies regulatory or operational risk and expected outcomes
Skills
Mandatory Skills : Salesforce Experience Cloud, Salesforce Sales Cloud, Stakeholder Management
📩 Apply today or share profiles at deighton@smartitframe.com
Salesforce Business Analyst with Experience cloud and sales cloud in Chicago at Smart IT Frame LLC
This position is listed as contract and hybrid. It was posted 5 days ago.