Salesforce Business Analyst - US

Salesforce Business AnalystLocation: Waukegan, IL (Work from Office)Duration: Only FTE. (No H1B Transfer)ResponsibilitiesWork with business teams to gather the requirements for the technology and reporting projects and build use cases to clarify requirements.Manage translation of business requirements from business to technical teams and coordinate, organize and ensure timely bi-directional communication and solution design in iterative manner throughout design process.Build a clear requirements development strategy for each (Removed)Strong understanding of Salesforce’s capabilities and limitations and can clearly communicate to customers and internal business stakeholders.Ability to organize and drive process reengineering sessions.Responsible for identification and inventory of customer process pain points and gaps in best practicesPerform rapid analysis and decomposition of complex business information into technical process components.Perform business process modelling, user experience modeling and basic technical architecture diagrammingCan interpret technical and business strategy roadmaps and apply a detailed technical solutionComfortable building and demonstrating prototypes in SalesforceHas hands on experience in several large-size implementations using salesforce.com Service Cloud and adjacent technologiesCreate source to target data mapping, user stories, output mock-ups and business requirements for incorporation into development workManage deployment activities with IT and business unitsLead and Manage User Acceptance Testing (UAT)Ensure thorough, high quality and standardized documentation is in place for projects:Review, analyze, and create detailed documentation of use cases, business processes along with users’ needs including release notes, workflow, data, functions, and steps required to develop or modify processes/systemsDocument process workflows and make appropriate recommendations to impact operational efficienciesCreate detailed test plans for implementing new functionality, ensuring compatibility with existing processesFacilitate cross functional communication and negotiation on requirements and ensure proper reviews and sign offs are completed per project planRequired qualifications and backgroundExtensive broad technology experience, 5-8 years of experience in business analyst or similar role by function, 5+ years preferredExperience working in a matrix environment and demonstrated ability to balance and coordinate multiple directions within a project and add value to the communication stream.Experience and demonstrated expertise with relational and non-relational databases, software and data integration design and solution architecture.Ability to coordinate and understand data modeling, ETL development and testing activities.Excellent written and oral communication skills, ability to articulate and document processes and workflows.Experience with organizing and facilitating cross functional and separate functional level meetings with business and technology teams.Ability to manage minute level of detailed information and balance with big picture perspective to reach end goal and work within project timeline and budget.Experience working in a regulatory heavy environment and ability to balance adherence to regulations with flexibility in solution design.Education: Bachelor of Art or Science minimum with demonstrated academic achievementPreferredExperience in a Client Service business and/or client facing roleExperience in Salesforce Service cloud with integrationsExperience in SQL and/or NoSQL database understanding, design, architectureSalesforce.com admin level certificationExperience with reporting tools like Microsoft Power BI, TableauExperience in testing and bug reporting tools