Salesforce & Marketing Cloud AdministratorThis role supports the mission to Share Christ – by assisting in planning, researching, training, seeking new opportunities for improvement and innovation to deliver business solutions that create growth and efficiencies within Joyce Meyer Ministries. We continue to create and innovate new ways to promote unchanging truth of the Gospel of Jesus Christ. We help those who are hurting in practical ways that make a difference.
The ministry has 5 core values. They are love, faith, unity, excellence, and integrity. Joyce Meyer Ministries believes that you and your family are important.
We believe that when you know you are valued, you help to make Joyce Meyer Ministries a better place to work and ensure a positive environment that supports the mission to Share Christ | Love People.Responsibilities:Build proactive relationships with the business units and sys admin group by understanding their needs and changesIdentify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experienceIdentify unused or under-utilized platform featuresCreate technical documentation and a platform roadmapDefine priorities, liaising with stakeholders and communicating all platform changesOwn the communication of any platform changes to end users and stakeholdersComplete Salesforce & Marketing Cloud configuration changes, including: Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reportsCollaborate with System Architects and Super Users Data management to improve Salesforce & Marketing Cloud data quality, implementing rules and automationData imports and cleansing, identifying errors and corrupt data, correcting or deleting as requiredExplore ways to implement process changes to enhance data quality and reliabilityEnvironment management: Proactive system maintenance, security reviews, release updates, health check, and optimizerOversight of Super User changes, all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, organization-wide defaults and sharing rulesWork with the development and Quality Assurance team to understand integrated applications and ensure new developments that include data are correct with end-to-end testingQualifications:0-2 years of relevant experienceExperience with active releases of SQL Server requiredExperience with Salesforce and Marketing Cloud preferredKnowledge of Agent360 and Data360 preferredTechnical experience with data collection, query writing, data mining and technical documentationExcellent interpersonal skills to work with all levels within the organizationKnowledge of data quality assuranceKnowledge of data validation and administrationExcellent problem-solving skillsAbility to work quickly under pressureProactive attitude and flexibilityPrecise attention to detailDesigning scalable, best practice solutionsExcellent communication and relationship-building skillsAbility to motivate and persuade othersAbility to organize and prioritize workEducation: Bachelor's Degree or equivalent experience is requiredWe've got you covered with perks:Mission-driven job that also paysMedical Plan with no out-of-pocket premiumsGenerous HSA contributionsFree DentalFree long-term disability and life insuranceWholistic Wellness ProgramEmployee Assistance Program for you and your family403(b) generous matchingDiscount on ministry resourcesOptions to work from home with a hybrid work environmentPaid time offProfessional DevelopmentTuition Reimbursement