Salesforce Agentforce Specialist / AI Automation EngineerDrives the design, implementation, and governance of Salesforce Agentforce (AI-powered agents) to automate customer, partner, and internal workflows. Combines Salesforce platform expertise with conversational AI, orchestration, and enterprise integration capabilities to deliver scalable, secure, and high-impact digital labor solutions.Design and deploy AI agents using Salesforce Agentforce framework with Flows, Apex, and Platform Events for end-to-end automationConfigure agent flows, prompts, grounding data, and orchestration logicEnable use cases across Sales, Service Clouds and AWS ConnectIntegrate Agentforce with Salesforce Data Cloud, CRM data, and external sourcesEnsure context-aware responses using structured and unstructured data sourcesSupport real-time and batch data ingestion for AI groundingStrong Salesforce platform expertise (Sales Cloud, Service Cloud, AWS Connect)Hands-on experience with AgentforceProficiency in Apex, LWC, Flows, Data Cloud or similar CDP platformsExperience with Prompt engineering and conversational design, AI/ML lifecycle management and monitoring