Salesforce Administrator/Project ManagerPlan and manage one or more IT systems development projects supporting the Multifamily business unit. Manage initial evaluation and determination of projects in the Multifamily portfolio. Develop and manage project scope and requirements in coordination with business partners, technology and operations staff. Responsible for tracking attainment of project milestones. Managing resource and project budgeting for individual projects. May provide technical oversight to some staff.Reporting into the business, serve as administrator for one or more applications being rolled out on Salesforce.
Administration activities include but are not limited to:Promoting User AdoptionAd hoc reporting and Dashboard development / configurationData Management activitiesContact ManagementCommunity ManagementOpportunity Team assignmentsMiscellaneous configuration changesParticipate in activities to help refine Salesforce governanceTriage issues with Production Support GroupsParticipate in development teams for new application developmentProvide Salesforce subject matter expertise to the Multifamily BusinessPerform business analysis and project management activities to support the Multifamily business' portfolio of projects.Manage daily team activities to advance the work of one or more Multifamily IT projects. Plan, document, review, and manage subordinate performance.Develop implementation plans. Allocate and coordinate resources. Align with other projects. Develop methods for monitoring project progress. Provide analytical support in synthesizing and reporting results.Develop, monitor, and review project budgets.
Verify expenditures vs. actual. Explain variances.Establish schedules and priorities. Prepare and deliver status reporting in areas such as metrics, staffing statistics, resource tracking, SOX compliance, unit progress, issue tracking, and staff meetings.Manage administrative tasks to include access requests, space management, equipment procurement and tracking, and contractor requisitions and work orders.Develop, implement, and share best practices and tools in areas such as technology development, project management, risk management, change management, document retention and management, and post-implementation review.Develop, implement, and document procedures. Adhere to corporate and business unit standards and procedures. Obtain required approvals.Provide technology support and input.
Support opportunities for technology improvements. Make recommendations for enhancements.Manage key internal and external relationships. Identify and resolve project issues, interdependencies, and conflicts. Ensure positive outcomes.Develop team members and provide ongoing professional guidance and direction.Education: Bachelor's Degree or equivalent requiredMinimum Experience: 6+ years of related experienceSpecialized Knowledge & Skills:Familiarity with configuration and/or development of applications on the Salesforce platform.Salesforce system administration.Salesforce Administrator and/or Developer certification preferredExperience supporting IT project governance processesFamiliarity with implementation of applications on Salesforce.com and administration of the toolFamiliarity with SDLC and technology operations processesExperience with and understanding of the multifamily/commercial mortgage lifecycle including origination, underwriting, pricing, closing, securitization and servicing preferredClear and concise communicationFamiliarity and experience with MS ProjectFinancial Services experience preferredPMP preferredAll your information will be kept confidential according to EEO guidelines. Direct Staffing Inc