Salesforce Administrator

Salesforce Administrator – Data Cloud & Production Support

Job Type: Contract

Experience: 5+ Years

Location: Manhattan, NY

Only USC AND GC

Job Description

We are seeking an experienced Salesforce Administrator with strong expertise in Salesforce Data Cloud and production support. The ideal candidate will be responsible for administering and supporting Salesforce environments, managing Data Cloud configurations, resolving production issues, and collaborating with business and technical teams to ensure platform stability and performance.

The candidate should have hands-on experience with Salesforce administration, user management, security, workflows, data management, integrations, and troubleshooting within enterprise production environments.

Responsibilities

• Administer and support Salesforce Sales Cloud and Service Cloud environments.
• Provide day-to-day production support, troubleshooting, incident resolution, and root-cause analysis.
• Configure and maintain Salesforce Data Cloud components, including data ingestion, data streams, data models, identity resolution, and calculated insights.
• Monitor Data Cloud data pipelines and investigate data synchronization or ingestion issues.
• Manage Salesforce users, profiles, permission sets, roles, sharing rules, groups, and security settings.
• Configure objects, fields, page layouts, record types, validation rules, flows, approval processes, and other Salesforce platform components.
• Support data migration, data cleansing, deduplication, and data quality initiatives.
• Work with integration teams to troubleshoot Salesforce integrations with external applications and enterprise systems.
• Monitor production deployments and coordinate defect fixes and configuration changes.
• Analyze production incidents and perform root-cause analysis (RCA) to prevent recurring issues.
• Manage Salesforce cases, incidents, service requests, and change requests according to established SLAs.
• Collaborate with developers, architects, business analysts, and Salesforce users to identify and resolve technical and functional issues.
• Assist with Salesforce releases, sandbox refreshes, deployments, regression testing, and post-release validation.
• Develop and maintain reports, dashboards, list views, and data extracts based on business requirements.
• Support Data Cloud segmentation, activation, and downstream integrations.
• Troubleshoot data mapping, transformation, identity resolution, and data model issues within Data Cloud.
• Maintain technical documentation, support procedures, configuration documents, and knowledge articles.
• Participate in on-call or after-hours production support when required.

Required Skills

• 5+ years of experience as a Salesforce Administrator.
• Strong hands-on experience with Salesforce Data Cloud.
• Experience supporting Salesforce applications in enterprise production environments.
• Strong knowledge of Salesforce administration and configuration.
• Experience with Salesforce Flows, validation rules, approval processes, reports, dashboards, and security configuration.
• Strong understanding of Salesforce data model, objects, relationships, and data management.
• Experience troubleshooting Salesforce production incidents and performing RCA.
• Experience with Data Cloud data streams, data lake objects, data model objects, identity resolution, calculated insights, and segments.
• Knowledge of Salesforce integrations and APIs.
• Experience working with Jira, ServiceNow, or similar incident/change-management tools.
• Strong SQL and data-analysis skills.
• Excellent communication and stakeholder-management skills.