Salesforce Production Support Analyst
Location: Chicago, IL
Work Arrangement: Hybrid – 3 days onsite
Position: Long-Term Contract
Employment: Hourly W-2 preferred - $45.00 W-2
We are looking for a hands-on Salesforce Production Support Analyst to provide daily production support, administration, troubleshooting, configuration, and small enhancements within a large enterprise Salesforce environment.
What You’ll Do:
- Provide day-to-day Salesforce production support and troubleshoot user and system issues.
- Manage Salesforce configuration, security, users, roles, permissions, Flows, reports, and dashboards.
- Troubleshoot integrations, data issues, and Salesforce applications.
- Make small enhancements to Apex, Batch classes, Lightning Flows, and other Salesforce functionality.
- Manage incidents and requests through ServiceNow and work closely with business and technical teams.
- Support deployments, data loads, documentation, and ongoing system improvements.
What We’re Looking For:
- 5+ years of hands-on Salesforce Administration/Development or Production Support experience.
- Strong Salesforce configuration and troubleshooting skills.
- Experience with Apex, Lightning Flows, integrations, and data management.
- Experience with ServiceNow/ITSM.
- Salesforce Sales or Service Cloud experience preferred.
- OmniStudio/OmniScripts experience is a plus.
IMPORTANT: Candidates must currently live in the Chicago, IL area and be able to work onsite 3 days per week. No relocation candidates.
Salesforce Administrator in Greater Chicago Area at Prairie Consulting Services
This position is listed as contract and hybrid. It was posted 3 days ago.