Sales Support Professional

Overview

Job Title: Sales Support Professional 1

Location: REMOTE

Duration: 1+ month

Shift hours: 8am - 5pm

Base pay range: $26.00/hr - $29.49/hr

Note: This range is provided by CONFLUX SYSTEMS. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Description/Position Summary

• Scope: work through the returns and warranty backlog.
• Review case details in SalesForce
• Determine appropriate action (they will be trained on this by our team)
• Process action in SAP
• The Contract Administrator will work with key business partners including Customer Support and Order Management support functions, Business Development, Logistics, Project Management, Product Management, Finance, and Physical Distribution.
• Manage the complete sales order lifecycle from entry to invoicing, including validation against purchase orders and original proposals, schedule tracking, and cost control.
• Collaborate with the sales team to prepare, review and understand customer requirements and contract terms, ensuring compliance with company policies and legal requirements.
• Monitor contract performance and compliance throughout the lifecycle, ensuring adherence to company policies, legal requirements, and internal guidelines while identifying process improvement opportunities.
• Act as liaison between customer support, order management, and other internal departments (finance, operations) to ensure timely resolution of customer inquiries, troubleshooting, invoicing, delivery, and post-shipment issues.
• Control administrative processes in contract management in collaboration with the project team; including documentation of progress, timelines, risks, and supporting material availability, product support, change orders, and warranty matters.
• Utilize CRM to manage and prioritize caseload according to established service level agreements.

Experience

Required Skills, Experience, and Qualifications:

• Bachelor's degree in business administration, finance, or a related field.
• Proven experience as a Contract Administrator or similar role.
• Well-versed knowledge of Order Management processes and procedures, including Procurement, Logistics, and other critical supply chain functions.
• Strong professional judgement and problem-solving ability.
• Proven experience in supporting project managers and other project team members.
• Excellent attention to detail and accuracy.
• Demonstrated desire and ability to quickly learn and understand new contractual and legal topics.
• Excellent negotiation and communication skills, both written and verbal.
• Self-motivated with ability to work under pressure with a sense of urgency and thoroughness.
• Flexible team player willing to accept new challenges and assignments based on needs of the business.
• Knowledge of SAP, CRM tools, COMPAS.
• Preferred experience in Salesforce, and NetSuite.

Education

Bachelor's degree in business administration, finance, or a related field.