Relationship ManagerManifest Health is seeking a proactive, sales-oriented Relationship Manager to own and grow relationships with existing and prospective clients. This role is responsible for maintaining consistent communication, strengthening client engagement, and identifying opportunities to expand partnerships and drive recurring revenue. The ideal candidate is both relationship-driven and commercially minded someone who can build trust while also uncovering opportunities for upselling and long-term account growth. This is an in-person role which will require going into an office located in the Princeton.Key ResponsibilitiesClient Relationship ManagementServe as one of the primary point of contacts for past, current, and prospective clientsProactively reach out to clients to introduce services, maintain engagement, and ensure consistent communicationBuild and nurture long-term relationships to increase client retention and satisfactionDevelop a deep understanding of each client's needs, goals, and challengesAccount Growth & Revenue GenerationIdentify opportunities to upsell and cross-sell Manifest Health's servicesDrive recurring revenue by maintaining ongoing client engagement and repeat businessRe-engage past clients and convert them into active accountsCollaborate with internal teams to align client needs with service offeringsOutbound EngagementConduct regular outreach via phone, email, in-person and virtual meetings to stay top-of-mind with clientsMaintain a structured cadence of communication across all accountsIntroduce Manifest Health's capabilities to new and existing stakeholders within client organizationsAccount Strategy & ManagementTrack client interactions, opportunities, and pipeline activity in HubSpot in our CRM platformDevelop account plans to grow key relationships over timeMonitor account health and proactively address risks or gaps in engagementCollaboration & FeedbackPartner with marketing and operations teams to improve messaging and service deliveryProvide client feedback and insights to help refine offerings and processesQualifications2–5+ years of experience in account management, relationship management, or salesStrong communication skills, particularly in phone-based outreachProven ability to manage and grow client relationshipsExperience with CRM platforms (e.g., HubSpot or similar)Highly organized with the ability to manage multiple accounts simultaneouslySelf-motivated with a results-driven mindsetPreferred QualificationsExperience in healthcare, market research, or B2B services.
Experience in understanding healthcare is a plus.Background in consultative sales or customer success with revenue responsibilityFamiliarity with outbound sales strategies and account-based engagementKey Traits for SuccessRelationship-first mindset with strong business acumenConfident communicator who is comfortable initiating conversationsStrategic thinker who can identify growth opportunities within accountsPersistent, proactive, and highly accountableWhat Success Looks LikeIncreased client retention and engagementGrowth in recurring revenue from existing accountsSuccessful reactivation of past clientsStrong, consistent communication cadence across all accounts